Delivery Information

Standard delivery within Saudi Arabia usually takes between 2–5 working days depending on product availability and location.

Once an order is confirmed, customers will receive an order confirmation email containing order details and transaction reference information.

Express and priority delivery services may be available for selected products and locations subject to additional charges.

Delivery timelines may vary due to logistics conditions, supplier availability, holidays, or remote delivery locations.

Delivery Charges

Delivery charges may vary depending on product category, order value, installation requirements, and delivery location.

Free delivery may apply for selected products, promotions, or qualifying order values.

Damaged Or Missing Items

Customers must inspect products upon delivery and notify us within three working days if any item is damaged, missing, defective, or incorrect.

Failure to notify within the stated period may be considered acceptance of the delivered products in satisfactory condition.

Privacy Policy

We are committed to protecting your personal information and maintaining the confidentiality of customer data collected through our website, inquiries, and business interactions.

Personal information may include your name, email address, phone number, company information, billing details, delivery address, and project-related communication.

Information collected is used for order processing, technical support, project coordination, customer service, website improvement, and communication regarding products and services.

We do not sell or rent personal information to third parties. Information may only be shared with authorized service providers, logistics partners, payment providers, or suppliers when required for business operations.

Cookies & Analytics

Our website may use cookies and analytics technologies to improve website performance, understand visitor behavior, and enhance user experience.

Users may disable cookies through browser settings, although certain website features may be affected.

Website Usage

By using this website, users agree to use it only for lawful purposes and in accordance with applicable regulations.

• Unauthorized access attempts are prohibited
• Website content may not be copied without permission
• Users must not misuse website functionality
• Fraudulent activity is strictly prohibited

Pricing & Product Information

Product specifications, pricing, availability, and descriptions are subject to change without prior notice.

While every effort is made to ensure accuracy, errors or omissions may occasionally occur.

Warranty

Warranty coverage applies according to manufacturer terms, supplier policies, and specific project agreements unless otherwise stated.

Warranty does not cover damage caused by misuse, improper installation, accidents, unauthorized repairs, or negligence.

Return & Refund Policy

Returns or exchanges may be accepted for eligible products within the approved return period subject to inspection and company approval.

Products must be returned in original condition with all packaging, accessories, manuals, and supplied materials.

Opened, damaged, used, customized, or specially ordered products may not qualify for return or refund.

Approved refunds will be processed through the original payment method where applicable.

Limitation Of Liability

We shall not be held responsible for indirect, incidental, or consequential losses arising from delays, delivery issues, technical interruptions, or website usage.

Policy Updates

We reserve the right to update or modify these policies, terms, and conditions at any time without prior notice.

Continued use of the website constitutes acceptance of the updated terms.