Order Processing

Orders are processed during standard business working hours after successful confirmation of payment, product availability, and customer details.

Once an order is confirmed, customers may receive order confirmation details through email or phone communication.

Delivery Timeline

Standard delivery within Saudi Arabia generally takes between 2–5 working days depending on the delivery location, product type, and stock availability.

Delivery timelines for large-scale installations, customized systems, or special-order products may vary depending on project requirements and supplier schedules.

Express Delivery

Express or priority delivery services may be available for selected products and regions subject to additional delivery charges and order timing.

Availability of same-day or next-day delivery depends on logistics support, stock readiness, and service coverage areas.

Delivery Charges

Delivery charges are calculated based on product category, order value, package dimensions, installation requirements, and destination.

Free delivery promotions may apply to selected products, campaigns, or qualifying order values.

Product Availability

All orders are subject to product availability and stock confirmation.

In the event a product becomes unavailable after an order is placed, we reserve the right to offer an alternative, delay fulfillment, or process a refund where applicable.

Inspection Upon Delivery

Customers are advised to inspect all products at the time of delivery and verify package condition before acceptance.

Any missing, damaged, or incorrect items should be reported within three working days of receiving the order.

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address information, customer unavailability, or restricted access, additional delivery charges may apply for re-delivery attempts.

Installation & Large Projects

Delivery schedules for professional installations, integrated AV systems, and commercial projects will be coordinated directly with the customer or project management team.

Installation timelines may vary depending on site readiness, technical requirements, and project scope.

Liability

While every effort is made to ensure timely and safe delivery, we are not responsible for delays caused by external logistics, weather conditions, customs procedures, force majeure events, or circumstances beyond our control.

Policy Updates

Innovative Professional Audio Video Solutions reserves the right to modify or update this Delivery Policy at any time without prior notice.