Return, Refund & Exchange Policy

Our Return Policy

• 1 Refund or exchange is not applicable for music books, magazines, accessories, batteries, downloadable products, or consumable items.
• 2 Unopened and unused products may be considered for exchange within seven days, subject to management approval and product inspection.
• 3 Opened items with damaged or incomplete packaging may be subject to a restocking fee depending on the product condition.
• 4 Products found defective due to manufacturing faults will be inspected and evaluated for repair, replacement, or refund.
• 5 Products returned with scratches, physical damage, misuse, missing accessories, or incomplete packaging are not eligible for refund or exchange.
• 6 Refunds will be processed only through the original mode of payment after approval.
• 7 Service charges, installation charges, delivery fees, and customized project costs are non-refundable once completed.
• 8 If the same replacement model is unavailable, an equivalent alternative product may be offered subject to price difference adjustments.
• 9 Return processing may take several business days depending on technical evaluation and manufacturer approval procedures.
• 10 We reserve the right to update or modify this policy at any time without prior notice.